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FAQ

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Support FAQ
Customer Resources for Support Issues
Wed, 27 Mar, 2024 at 10:07 AM
Direct Messaging
Mon, 1 Apr, 2024 at 9:54 AM
Certificates
Mon, 1 Apr, 2024 at 9:55 AM
Is HISPDirect/RosettaHealth certified or accredited?
Our infrastructure is fully certified and accredited in the industry. We are completely HIPAA compliant, but go well beyond the basic requirements of HI...
Mon, 1 Apr, 2024 at 10:05 AM
What is a HISP?
A HISP (Health Information Service Provider) is an organization that is responsible for the transport of messages, but not the creation of the content. ...
Mon, 1 Apr, 2024 at 10:06 AM
Who is Nitor Group?
Nitor Group is the company that provides the RosettaHealth platform. RosettaHealth includes a variety of products, all of which build upon the HISPDir...
Wed, 21 Feb, 2024 at 4:32 PM
What is a Consolidated CDA Document (CCDA)?
The Consolidated CDA Document (CCDA) is an XML document that is specified in HITECH act "Meaningful Use"(MU) as a document to be used in exchange...
Mon, 1 Apr, 2024 at 10:14 AM
What is Trust? Who does Nitor have trust with?
Part of the Direct protocol's security is the need to explicitly "trust" other organizations or individuals before being able to message the...
Tue, 14 Jun, 2016 at 12:47 PM
RosettaHealth Public Interfaces
Inbound (connection initiated by client/vendor - client/vendor to RosettaHealth) RosettaHealth IPs you may initiate connections to: 34.201.226.167 ...
Mon, 18 Nov, 2024 at 3:58 PM